General information

It is noted that these conditions have been defined by Freshly Cosmetics, SL located in C/Nicaragua, 43204 Reus (Tarragona) with tax identification code number B55666143, hereinafter FRESHLY COSMETICS, and website to intend www.freshlycosmetics.com.

Data processing

Freshly Cosmetics S.L. is the representative of the website www.identybeauty.com (hereinafter IDENTY BEAUTY) and is committed to fulfilling its obligation of secrecy of personal data and its duty to treat them with confidentiality, and assumes, for this purpose, the technical, organisational and security measures necessary to prevent alteration, loss, or unauthorised access, in accordance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, and other applicable legislation.

The data provided by the user in the registration process and the completion of any form on the website www.identybeauty.com to IDENTY BEAUTY implies:

The personal data will be treated with the strictest confidentiality and will form part of the files owned by FRESHLY COSMETICS in order to manage and respond to them, as well as for the commercial management. The data will also be used to send you emails of the purchases made in IDENTY BEAUTY, to deliver the order, and to send the customer information about the offers we believe that could be interesting, according to the frequency that the User determines.

By accepting this privacy policy, you consent to FRESHLY COSMETICS processing the personal data you provide for the purposes indicated. The consent to receive advertising for products and services from FRESHLY COSMETICS and third party partners, has to be voluntarily given by the User, who should tick the corresponding box.

You agree to transfer your data to FRESHLY COSMETICS employees, in connection with the contracting of services in which FRESHLY COSMETICS acts exclusively as an intermediary.

User Information

At any time, the user can modify all the data collected about their identity, such as name or address. The user is responsible for the accuracy of the data and FRESHLY COSMETICS shall not be liable for the inaccuracy of the personal data of Members.

Rights of access, rectification, cancellation and opposition

The user can exercise the rights of access, cancellation or rectification through the following forms:

Sent by post to the following address: C/Nicaragua, 43204 Reus

Phone number: +34 977 013 226

Email address: [email protected]

Browsing with cookies

Identy Beauty uses cookies, which are small data files that are stored in the browser used by each user. No cookie on this website allows it to connect to the user's phone number, email address or any other contact data.

The use of cookies allows to:

Recognise the previously registered users, facilitating access to their services. Store the user's personal preferences and configurations to improve the quality and content of the website.

With the law change, when you connect to our website we inform you in a visible way the use of cookies, and ask you to accept them. From that same link you can deny your agreement.

The browser can also include the possibility to specify which cookies have to be accepted and which not. Specifically, the user can choose one of the following options: reject cookies from certain domains; reject third party cookies; accept cookies as non persistent (they are deleted when the browser is closed); allow the server to create cookies for a different domain. In addition, browsers can also allow users to view and delete cookies individually.

Other data collected

Identy Beauty collects data about users and their visits. These data, such as most visited areas, accessed services, navigation routes, etc. are purely statistical and are used for further study and analysis. This action allows us to advance in the design of new services and improve the existing ones. This site is being measured with Google Analytics solutions. These solutions use marks on the pages and anonymous cookies.

Newsletters and commercial communications

IDENTY BEAUTY may send newsletters and commercial communications to those users who have previously given their express consents to do so. The information of said newsletter and communications will consist of commercial information, prominent contents, relevant advice on the operation of the system and promotions.

With such authorisation, it will be understood that users expressly accept the receipt of communications. Anyway, The user can request the cessation of receiving such communications in the terms provided in Law 34/2002, of July 11, on Services of the Information Society, or unsubscribe directly from the unsubscribe section of the newsletter sent.


The sale of our products is not directly addressed to minors. However, people under 16 who wish to register on our website and/or purchase our products, must have the authorisation of their parent/guardian or legal representative.



The object of these General Terms and Conditions of Purchase is the supply by IDENTY BEAUTY of the products offered in its online shop, in exchange for a financial service.


Identy Beauty has customer satisfaction as a priority and aims to achieve this through excellent service. Therefore, it guarantees the quality of the products supplied and their delivery within the terms indicated below.


If you need help making your purchase online, please do not hesitate to contact us via our email [email protected], and we will be glad to help you.


All data provided by customers of IDENTY BEAUTY will be treated with extreme confidentiality and will not be given to third parties, except when necessary for the delivery of the order. The bank details are managed directly by PayPal, the provider we have chosen for the e-cash service as "the fastest and safest way to pay over the internet", and through the Adyen B.V. platform. Therefore FRESHLY COSMETICS will never have access to the customer's bank details, it will simply receive the payment details to proceed with the shipment of the order. For further information, please visit www.paypal.com and/or the information of the Adyen B.V. payment platform, or contact us at [email protected].

We reserve the right to use the commercial data in an anonymous way to study purchasing habits and uses.

After sales service

If you wish to contact our Customer Service, you can send an e-mail to [email protected]



The products will be sold at the price indicated on the website when the customer confirms the order.


All prices are inclusive of the Value Added Tax (VAT) in force, but excluding shipping costs which vary depending on the amount of products purchased and the country where delivery is to be made.

Order confirmation

Once the customer has paid for their order, they will receive a order confirmation.


Payment Options

You can pay by Visa, Visa Electron, MasterCard, American Express, PayPal, and Aplázame method. By selecting the credit/debit card payment method you wish, you will have to enter all the necessary data, protected by Adyen secure payments. To purchase with PayPal, select this payment method and click on "FINISH ORDER". You will then be redirected directly to the PayPal page to proceed with the payment.

The Aplázame service will only be valid for shipments to Spain.

In the case of Aplázame a window will open, and you will have to indicate your ID. Please note that this mode is only available for credit cards. In this case you can pay without interest in a first installment and up to 3 more installments. It will allow you to split your payment in up to three interest-free installments.

Privacy and security

PayPal and the Adyen credit/debit card payment system are the safest and most reliable methods to make online payments. PayPal and Adyen receive payment directly from the customer, without IDENTY BEAUTY having access to their bank details. For more information, please visit the official website www.paypal.com and/or the payment platform www.adyen.com, or contact us at [email protected].

We have stipulated the SSL certificate, which protects the privacy of consumers.


We pay great attention to the information we provide about our products. Each product has in fact a page with photos showing it, with all the necessary information on benefits, results, ingredients and how to use it. All this in compliance with the best market standards.

For any doubt and/or question, you can write us at [email protected].


All contents of the Identy Beauty online shop, illustrations, texts, names, trademarks, images and videos are the property of FRESHLY COSMETICS. Any abuse can be legally prosecuted.


If you have any questions, suggestions or complaints you can contact us by writing to [email protected]

Delivery times for international shipments

We do everything to deliver all orders in 24/48 hours. Orders placed on business days before 13pm CET are prepared and shipped on the same day, so that you will be able to receive it on the following 1-2 business days.

Orders placed on business days after 13pm CET are processed on the following business day and are delivered on the following 1-2 business days. Orders placed on weekends and bank holidays are processed on the following business day. During product launches, promotional periods, Black Friday the preparation and shipping of your order, as well as the delivery, may take longer than usual.

Delivery place

The order will be placed at the address given at the time of placing your order. The courier will make a first delivery attempt, and if you are not at home they will leave a notice in the mailbox, if they have access to it. In order for the delivery to be effective, we recommend indicating the address as detailed as possible, confirming each of the details and leaving us a contact telephone number.


How do I return it?

Send an email to [email protected] with your order details and a picture of what you wish to return, or attach the form you find here fully completed. Our Customer Love Team will be happy to explain you how to proceed. Please note that we do not accept returns of products that are open, used or do not retain their original packaging.

Right of withdrawal:

If you are not satisfied with your order, you can return it within 30 days from the day you received the products. Please note that we do not accept returns of products that have been opened, used or do not retain their original packaging.

Once we receive your return, we will check that everything is correct and contact you to confirm the refund processing. In such cases, within 30 days we will refund the amount paid for the returned product(s) (including any initial shipping costs). The refund will be made using the same payment method chosen at the time of ordering.

We will not refund the payment in the following cases:

- Products damaged due to misuse or negligence.

- Products not purchased on Freshly website.

- Used products whose packaging has been opened and/or tampered with.

Product warranty in case of default or not matching purchase reference

If this happens, we will take charge of the whole process very easily and without any cost to you. Send an email to [email protected] with the order details and a photograph of what you have received, so that we can solve it quickly.

Once we receive the returned products, we will check them through a quality control.

If the quality control confirms the non conformity or defects of the returned product, we will contact you to confirm the handling of the refund. In these cases, within a maximum of 14 days we will refund you all costs incurred: the amount paid for the product(s) to be returned, any initial shipping costs and those generated by the return. The refund will be made using the same payment method chosen at the time of the order.

If after quality control, no non conformity or defect is detected, we will refund the price of the product plus the initial shipping costs, but not the return costs.


If you like to cancel your order you should inform us as soon as possible through our chat or sending us an email to [email protected].

- If the order has not yet been processed, we can cancel it and refund the full amount of the purchase.

- If your order is already processed or has been sent, you have to follow the return process.


If you like to know how we process the personal data we collect through our site, you can refer to our Cookie Policy and Privacy Policy.


These Terms of Sale comply with the provisions of Spanish law.

For the resolution of disputes that may arise from the interpretation, validity and application of these Terms and Conditions of Sale, and you are a resident or citizen of the European Union, you can access the online Dispute Resolution Platform of the European Commission, by the following link:


Alternatively, you can also go to the Courts of Justice which are competent under the applicable law.