We ship to all European Union except: CROATIA, SLOVAKIA, CEUTA, MELILLA, CYPRUS, MALTA, AND NORWAY.
We also ship to Monaco, and this Black Week all shipments are free!
SHIPPING INFORMATION WITH THE COVID-19 MEASURES
What does Freshly do?
- The team prepares the orders using gloves and respiratory protection masks.
- Every member of the team will take a temperature before entering the logistic centre.
- We have established work shifts, limited the capacity in common areas, and we respect safety distances.
- We disinfect the working areas between each shift, use individual working tools and ventilate closed spaces regularly.
- People who live with people at risk or who have symptoms compatible with the virus remain at home.
- We provide soap and disinfectant gel dispensers in designated areas, for frequent and thorough hand washing.
We understand that, as a customer, you expect to receive your order as soon as possible, this is why we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days). However, please note that during product launches, promotional periods, Black Friday delivery times might vary, and being longer than usual.
When do you ship my order?
Orders placed on business days before 13
Orders placed on business days after 13
During product launches, promotional periods, Black Friday the preparation and shipping of your order, as well as the delivery, may take longer than usual.
The delivery time is calculated from the moment the order leaves our logistic centre until it reaches the address you indicated. You will receive an email to inform you that your order has been shipped and it is on its way.
We will do everything possible to deliver your order within the established times, although during promotional periods the delivery time may be longer than indicated.
How does the shipping work and what do I do if I am not at home at the time of the delivery?
If you are absent at the time of the delivery, the courier will try to leave a delivery note in the mailbox. It is not always possible to leave the
How can I track my delivery?
Easy peasy! You can track your delivery using the link you will find in the shipping confirmation email.
You will also find the tracking number in the SMS that the delivery company will
Can I receive my order in the time slot of my choice?
You can leave a message for the courier, with your preferred time slot, in the comment box that you will find before finalising your order. The delivery team will try to do their best to accommodate your request, but please keep in mind that it might not be always possible, as the standard delivery window is 9am-7pm. In any case, if they are not able to deliver your order at the time you requested, they will contact you to arrange a new delivery schedule, so that you will be able to receive your order as soon as possible.
What happens if my delivery address is incorrect?
We always recommend that you carefully check the address when making your orders. It is important to ensure that the information is correct and
2020 Bank holidays
We wish to inform you that during the
January: 1st and 6th
April: 13th and 16th
December: 6th, 8th, 25th and 26th