condiciones de uso freshly



The purpose of these Terms and Conditions is to define the conditions of purchase between Identy Beauty and the customer in which Identy Beauty supplies the products offered in its online store in exchange for financial compensation.


Identy Beauty prioritizes customer satisfaction and wants to achieve this by providing premium service. Therefore, it guarantees the quality of the products delivered and the delivery thereof in accordance with the terms mentioned below.


If you need help making your online purchase or regarding a product, do not hesitate to contact us through our email [email protected], we will be happy to assist you.

Privacy Policy

All data provided by Identy Beauty’ customers will be treated with utmost confidentiality and will not be provided to third parties, except when necessary for delivery of the purchase.

Your bank details are handled directly by PayPal, the provider we chose for the electronic payment service, as "the fastest and safest way to pay online"; through the platform Adyen B.V when choosing to pay by card. Identy Beauty will never receive any of its customers’ credit card information, they will simply receive the payment and the details of the order corresponding to the payment. For more information visit and / or the payment gateways section of Adyen B.V, or if you prefer contact us at [email protected].

We reserve the right to use commercial data anonymously to study shopping habits and uses.

Post-Purchase service

If you would like to contact our Customer Service, you may send an email to [email protected].



The products will be sold at the price indicated, with the valid price being that collected at the time the purchase once the order has been confirmed by the customer.


All prices include the Value Added Tax (VAT), except for the cost of shipping which will vary depending on the number of products purchased and shipping country.

Order confirmation

Once the client has completed the payment of the order, an order confirmation will be sent to the client via email.'


Payment methods

You can pay by Visa, Visa Electron, MasterCard, American Express, PayPal, and Aplázame method. By selecting the credit/debit card payment method you wish, you will have to enter all the necessary data, protected by Adyen secure payments. To purchase with PayPal, select this payment method and click on "FINISH ORDER". You will then be redirected directly to the PayPal page to proceed with the payment.

The Aplázame service will only be valid for shipments to Spain.

In the case of Aplázame a window will open, and you will have to indicate your ID. Please note that this mode is only available for credit cards. In this case you can pay without interest in a first installment and up to 3 more installments. It will allow you to split your payment in up to three interest-free installments.

Privacy and Security

PayPal and the card payment system, Adyen B.V are the fastest, safest, and most reliable online payment methods. Because PayPal and Adyen B.V deal directly with our customers’ accounts and charges, Identy Beauty does not possess access, in any way, the bank details of the latter.

For more information visit and /or the payment gateways section of Adyen B.V, or, if you prefer, you may contact us at [email protected].

We have adopted the SSL encryption procedure, which protects the privacy of the consumer.


We pay great attention to the information related to the products’ characteristics through technical descriptions, lists of ingredients, their method of use and photographs that illustrate the products. All this is done within technical limitations and respecting the highest market standards.

For any questions and / or concerns, the customer may contact us via email at [email protected].


All contents of the Identy Beauty online store, illustrations, texts, denominations, trademarks, images and videos, are the property of Identy Beauty. Any misuse can be prosecuted.


For any question, complaint or suggestion, the customer may contact us via email at [email protected].