devoluciones freshly

Does Identy Beauty accept returns?

Last update 23/01/2020

Of course! You can return the products you wish from your order within 14 natural days from the time you received your order, and we will issue you a refund or send you a new shade or colour.

Have you changed your mind about your order? No problem, the return is very easy!  

You can return the product as long as it is intact, it hasn't been opened nor used, and still inside their original packaging with labels. Kindly note that we will not be able to cover the shipping fee for the return.

When we receive the parcel, we will check that the product has been returned in the same condition as it was sent, and that the return procedure has been correctly followed. Once this is done, we will refund you of the amount spent, excluding the shipping fee of the original order.

What happens if the product is damaged or does not match the reference purchased?

Although we always put much care and love in preparing all our orders, things as such may still happen. Don't worry though, we will take care of the whole process swiftly and without any charge.

Contact us at [email protected] giving us all the details of your order and a photograph of what you have received, including the box, and we will quickly solve the matter.